Magna Systems provides technical support during standard office hours 1 for all systems and products provided by the company. Customers can optionally purchase a specific Service level agreement to include emergency telephone support outside of normal office hours. The standard service includes a telephone contact where an operator will take a customer’s contact details and will arrange for a support engineer to call back, and provide remote support via a VPN connection. Using remote access our engineer can investigate the cause of problems and usually resolve issues or pinpoint hardware failures.
Magna Systems provides onsite support during the installation of its systems, as well as commissioning and training services 2. In addition to this, all systems are delivered with comprehensive user documentation.
1. See Support Contact page for office hours of each location.